How is leadership connected to marketing?
If a leader employs
Marketing Thinking into his own business approach, now, it is time to implement this approach throughout
the company. The goal is to have each process, each person and each workflow connected to the clients' needs. This is what we call
the
Marketing Processes to emphasize, that each operation has a business and marketing purpose.
Why do we need to reflect clients' needs in every element of our business?
Simply, because if we exclude the client from our internal processes, we either waste time and money, or we do not
provide the service clients are expecting. We want to provide services clients love, and refer further.
A referral means that someone else is doing the marketing for you - and for free! Shouldn't that be the ultimate marketing goal?